Rooter-Man’s Personnel Policy Manual is a 137 page complete guide to implementing sound Human Resource Policies. To see all of the topics covered in this manual, Rooter-Man’s Personnel Policy Manual’s Table of Content is shown below:

INTRODUCTION

1. A FRAMEWORK FOR CONSISTENCY AND FAIRNESS
2. A WAY TO PROMOTE THE COMPANY PHILOSOPHY
3. A TOOL FOR SAVING MANAGEMENT TIME
4. PROTECTING THE LEGAL INTERESTS OF A COMPANY
5. MAKING AN EXCEPTION TO COMPANY POLICY

SECTION I – COMPANY PERSONNEL POLICIES

1. EQUAL EMPLOYMENT OPPORTUNITY POLICY
2. EMPLOYMENT OF ALIENS
3. SEXUAL HARASSMENT
4. DRUG FREE WORK PLACE POLICY
5. EMPLOYEE PRIVACY
6. INTEGRITY AND ETHICAL CONDUCT
7. GRATUITIES TO GOVERNMENT EMPLOYEES OR OFFICIALS
8. CONFLICT OF INTEREST
9. CONFIDENTIAL COMPANY INFORMATION
10. PROFESSIONALISM
1. BUSINESS COURTESY
2. DRESS FOR BUSINESS
3. GROOMING
4. VEHICLE APPEARANCE
11. WORK GUARANTEES
12. WAGES AND HOURS
13. OVERTIME
14. ANNIVERSARY DATE
15. PROBATIONARY PERIOD
16. EMPLOYMENT AT WILL
17. TERMINATION
18. LEAVE OF ABSENCE
19. RETURN TO WORK AFTER INJURY OR ILLNESS
20. DEDUCTIONS
21. EMPLOYEE EXPENSES
22. GENERAL RULES
23. SMOKING
24. SAFETY

SECTION II – EMPLOYMENT

1. INTRODUCTION
2. RECRUITING EMPLOYEES
1. FRIENDS
2. RELATIVES
3. NEWSPAPER ADVERTISEMENTS
1. EDUCATIONAL SOURCES (High Schools, Trade Schools, Community Colleges)
2. STATE EMPLOYMENT AGENCIES
3. PRIVATE EMPLOYMENT AGENCIES
4. TEMPORARY EMPLOYMENT AGENCIES
5. COMPETITORS
6. OBSERVATION
4. SCREENING APPLICANTS
1. TELEPHONE SCREEN
5. SCREENING APPLICATIONS
6. INTERVIEWING APPLICANTS
7. REFERENCE CHECKS
8. SELECTION PROCESS
9. MEDICAL EVALUATION
10. ORIENTATION
1. PROFESSIONALISM
2. TECHNICAL EXPERTISE
3. COMPANY IMAGE
4. UNIFORMS
5. GROOMING STANDARDS
6. VEHICLE APPEARANCE
7. BUSINESS COURTESY
8. INTEGRITY AND ETHICAL CONDUCT
11. ORIENTATION SCHEDULES
12. PROBATIONARY PERIOD
13. EMPLOYMENT AT WILL

SECTION III – ADMINISTRATION

1. INTRODUCTION
2. DOCUMENTING DATES
3. AUTHORIZATION SIGNATURES
4. WORK HOURS
1. NIGHT WORK
2. ON CALL STATUS
3. MAINTAINING A NIGHT SHIFT
4. NIGHT WORK PREMIUM
5. WEEKEND WORK
6. HOLIDAYS
7. VACATIONS
8. SEASONAL WORK
9. ABSENCE
10. FREQUENCY
11. PATTERN
12. REASON FOR ABSENCE
13. TARDINESS
14. LEAVING WORK EARLY
15. REPORTING ABSENCE
5. LEAVE OF ABSENCE
1. BUSINESS REQUIREMENTS
2. EMPLOYEES WORK RECORD
3. REASON FOR LEAVE OF ABSENCE
4. PAST PRACTICE
5. DURATION OF LEAVES
6. BENEFITS DURING LEAVE
6. GENERAL RULES
1. DRUGS AND/OR ALCOHOL
2. IMMORAL CONDUCT or SEXUAL HARASSMENT
3. POSSESSION OF WEAPONS
4. USE OF PROFANITY OR ABUSIVE LANGUAGE
5. FIGHTING OR HORSEPLAY
6. DESTRUCTION, THEFT or LOSS OF COMPANY PROPERTY
7. FALSIFICATION OF RECORDS
8. SELLING OF COMPANY PROPERTY
9. PERSONAL WORK ON COMPANY TIME
10. FAILURE TO REPORT ACCIDENTS AND VIOLATIONS
11. CONFLICT OF INTEREST WITHOUT PRIOR APPROVAL
12. VIOLATION OF SAFETY RULES
13. INSUBORDINATION
14. NEGLIGENCE IN PERFORMING WORK
15. UNAUTHORIZED USE or LENDING OF COMPANY PROPERTY
16. FAILURE TO WORK SCHEDULED OVERTIME
17. INTERFERING WITH ANOTHER EMPLOYEES WORK
18. DISCLOSURE OF CONFIDENTIAL INFORMATION
19. FAILURE TO REPORT ANY JOB RELATED INJURY
20. WORK OUTSIDE ONE’S TERRITORY
21. EXCESSIVE ABSENCE
22. VIOLATION OF RULES CONCERNING COMPANY VEHICLES
7. SMOKING POLICY
1. NO SMOKING
2. SMOKING ONLY IN DESIGNATED AREAS
3. EMPLOYEES VOTE
4. SMOKING ALLOWED OUTSIDE
5. NO POLICY

SECTION IV – DISCIPLINE

1. INTRODUCTION
2. ESTABLISH A DISCIPLINARY PROCEDURE
1. INVESTIGATION
2. INTERVIEWING PARTICIPANTS AND WITNESSES
3. DOCUMENTATION
4. EMPLOYEES WORK RECORD
5. EXTENUATING CIRCUMSTANCES
6. PROGRESSIVE DISCIPLINE
7. VERBAL WARNINGS
8. WRITTEN WARNING
9. SUSPENSION
10. DISCHARGE
11. DISCIPLINE FOR DIFFERENT VIOLATIONS
12. DISCIPLINE IN THE EMPLOYEES FILE
13. MATCHING DISCIPLINE TO THE OFFENSE

1. INTRODUCTION
2. DETERMINING THE VALUE OF YOUR EMPLOYEES
3. JOB DESCRIPTIONS – DRAIN CLEANING DIVISION
1. SERVICE TECHNICIAN TRAINEE
2. SERVICE TECHNICIAN – DRAIN CLEANING
3. SENIOR SERVICE TECHNICIAN – DRAIN CLEANING
4. JOB DESCRIPTIONS – PEST CONTROL DIVISION
1. SERVICE TECHNICIAN TRAINEE
2. SERVICE TECHNICIAN
3. SENIOR SERVICE TECHNICIAN
5. PUMPING DIVISION
1. HELPER
2. SERVICE TECHNICIAN
3. SENIOR SERVICE TECHNICIAN
6. CONSTRUCTION DIVISION
1. LABORER
2. EQUIPMENT OPERATOR
3. SENIOR EQUIPMENT OPERATOR
7. OFFICE POSITIONS
1. BOOKKEEPER
2. SECRETARY/RECEPTIONIST
3. DISPATCHER
8. SURVEY INFORMATION
1. DETERMINE THE VALUE
2. CONDUCTING WAGE SALARY SURVEYS
3. TELEPHONE SURVEY
4. WRITTEN SURVEY
5. OTHER SOURCES OF SURVEY INFORMATION
9. PRICING THE JOB
1. PAYING BELOW THE SURVEY AVERAGE
2. PAYING AT THE SURVEY AVERAGE
3. PAYING ABOVE THE SURVEY AVERAGE
4. OVERTIME
5. ON CALL STATUS
6. TRAVEL TIME
7. WAITING TIME
8. LUNCH TIME
9. WASH UP TIME
10. DEVELOPING A PAY SYSTEM
11. FRANCHISE ISSUES

SECTION VI – BENEFITS

1. INTRODUCTION
2. PROBATIONARY PERIOD
3. INCOME PROTECTION
4. BEREAVEMENT LEAVE
5. JURY LEAVE
6. MILITARY LEAVE
7. HOLIDAYS
8. VACATION
9. OVERTIME
10. SHIFT PREMIUM
11. LIFE INSURANCE
12. ACCIDENTAL DEATH AND DISMEMBERMENT
13. MEDICAL INSURANCE
14. BENEFIT LEVEL
15. SOURCES FOR MEDICAL INSURANCE
16. RETIREMENT PLANS
17. MISCELLANEOUS BENEFITS

SECTION VII – FORMS

1. JOB DESCRIPTION FORM
2. PHYSICAL EXAMINATION FORM
3. MEDICAL HISTORY FORM
4. TELEPHONE REFERENCE CHECK
5. PERSONNEL ACTION FORM
6. ABSENTEE NOTIFICATION
7. EMPLOYEE WARNING NOTICE
8. SURVEY
9. WAGE/SALARY RATES
10. BENEFITS
11. SAMPLE DISCHARGE LETTER
12. INTERVIEW FORM
13. APPLICANT TELEPHONE SCREEN
14. APPLICATION/RESUME ACKNOWLEDGMENT CARD
15. REJECTION LETTER FOR INTERVIEWED APPLICANT
16. TELEPHONE REFERENCE CHECK
17. STANDARD REFERENCE INFORMATION
18. VOLUNTARY REFERENCE INFORMATION
19. SAMPLE SUSPENSION LETTER
20. NOTES
21. APPLICATION FOR EMPLOYMENT
22. JOB DESCRIPTION FORM
23. APPLICANT TELEPHONE SCREEN
24. INTERVIEW FORM
25. TELEPHONE REFERENCE CHECK
26. MEDICAL HISTORY FORM
27. PERSONNEL ACTION FORM
28. ABSENTEE NOTIFICATION
29. EMPLOYEE WARNING NOTICE
30. APPLICATION/RESUME ACKNOWLEDGMENT CARD
31. REJECTION LETTER FOR INTERVIEWED APPLICANT
32. SAMPLE SUSPENSION LETTER
33. SAMPLE DISCHARGE LETTER